SvenBet Casino Terms and Conditions

These Terms and Conditions describe the rules that apply when you create and use an account with SvenBet. They set out the relationship between you and us, explain your responsibilities as an account holder, and describe how we manage deposits, withdrawals, promotions and disputes. By using our site and services you agree to comply with these terms and any additional rules published in your account area.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes maintaining a valid email address, your correct name, date of birth and residential address. Do not share your login credentials. We may suspend or close accounts where there is evidence of unauthorised access, fraud, chargebacks, multiple account creation or other breaches of these terms. You must notify us immediately if you suspect your account has been compromised.

Eligibility requirements

Accounts are available only to persons who meet local legal age requirements and who are not located in restricted jurisdictions. We do not permit account creation from locations where online gambling is prohibited. If we detect use of a VPN or other means to mask location we may restrict access and retain funds pending investigation. You must be the named account holder and provide any documentation we request to confirm your identity and age.

Acceptable platform use

You must use our services lawfully and not for money laundering, fraud or other criminal activity. Abusive, disruptive or automated behaviour that interferes with the service is prohibited. Attempts to manipulate game outcomes, exploit promotions or use software bots will result in account suspension, forfeiture of winnings and possible reporting to relevant authorities.

Bonuses and promotions

Promotional offers are subject to separate terms that apply in addition to these general conditions. Bonus funds typically carry wagering requirements, maximum bet limits during play with bonus funds and other restrictions. Each promotion explains eligibility, valid games, expiry periods and wagering contribution rates. We reserve the right to cancel, limit or reclaim promotions where we reasonably suspect abuse or error.

Deposits and withdrawals

Payments must be made using methods accepted in your country. We may require proof of payment method ownership and additional KYC documents such as government ID and proof of address before processing withdrawals. Withdrawals are subject to security checks, applicable limits and processing times. We may impose temporary holds while verification is completed. Any fees charged by banks or payment providers are your responsibility unless stated otherwise.

Account limits and responsible use

We provide tools to help with responsible play, including deposit limits, time-outs and self-exclusion. Limits can often be set through your account or by contacting support. Prolonged inactivity may lead to a dormant account status and administrative charges as described in your account settings.

Dispute resolution

If you have a query or dispute, contact [email protected] with relevant details. We will investigate and aim to resolve issues directly. If a resolution cannot be reached, the next steps will follow the dispute process described in your account documentation and the governing law specified at registration.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via your registered email or a notice on the site. Continued use of your account after changes are posted constitutes acceptance. If you do not accept updated terms you should close your account and stop using the service.