Responsible Gambling Policy

At SvenBet we take responsible gambling seriously. We want players to enjoy casino and sports betting in a safe, controlled way, and we provide tools, guidance and support to help you stay in control of your play. If you ever feel your gambling is becoming a problem, reach out to our team so we can respond quickly and provide options that suit your situation.

Player protection principles

We prioritise player safety, fairness and transparency. We monitor account activity for signs of risky behaviour and will contact players where patterns suggest help may be needed. We treat requests for limits, time-outs and self-exclusion with confidentiality and speed, and expect players to act honestly when registering and using their accounts.

Activity-control tools

We offer a selection of controls you can use to manage play. Depending on your account and jurisdiction, these may be set directly in your profile or applied by our support team on request. Typical options include deposit limits, session reminders and the ability to take an account break.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. These limits help manage spending and can be reduced at any time. Increasing limits may require a waiting period and verification through support.

Loss limits

Loss limits cap the amount you can lose over a set period. Where available, loss‑limit settings can be requested through your account or via our support team. Converted winnings and refunded amounts are treated according to the selected limit rules.

Time limits and session reminders

Session reminders and account breaks help you keep track of time spent playing. You can choose short cool-offs such as 24 hours, or longer breaks of a week or more. While short time-outs are often applied immediately, longer changes may be processed through support.

Self-exclusion

If you need a longer-term solution, self-exclusion closes access to your account for a set period. Self-exclusion can be temporary or indefinite and will block logins, deposits and marketing contacts. To request self-exclusion, contact our support team and we will process the request promptly and confirm next steps.

Recognising problematic behaviour

Signs that gambling may be becoming problematic include chasing losses, borrowing money to play, playing for longer than intended, or neglecting work and relationships. If you notice these signs in yourself or someone you care about, consider using the controls above and seeking support.

Tips for staying in control

Set realistic budgets and stick to them, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and keep separate accounts for bills and entertainment. Make use of session reminders and review your activity history regularly.

Professional help and support organisations

If you need extra help, reach out to local professional services and helplines. Options in Canada include provincial gambling support services, Gamblers Anonymous and national resources such as the Canadian Centre on Substance Use and Addiction for information and referral. If you need assistance setting limits or self-excluding, contact our support team at [email protected] and we will assist you confidentially.