Privacy Policy

This Privacy Policy explains how SvenBet collects, uses and protects personal information when you use our online casino and sportsbook services in Canada. We take your privacy seriously and aim to be clear about what we collect, why we collect it and how you can manage your details.

Types of data we collect

Personal data

When you register an account we collect identity and contact details such as your name, date of birth, address, email and phone number. We also collect ID documents when verification is required for withdrawals or compliance checks.

Technical data

We collect device and connection information including IP address, browser type, operating system, device identifiers and location data derived from your IP. This helps us keep accounts secure and deliver the site correctly to your device.

Transactional data

We record payment and wagering activity, deposit and withdrawal records, bet history and account balance changes. Transaction data is used to process payments, resolve disputes and meet our regulatory and anti-fraud obligations.

How we use your information

Your information is used to create and manage your account, process deposits and withdrawals, verify identity, prevent fraud and ensure compliance with legal requirements. We also use data to provide customer support, manage responsible gambling tools and to improve site functionality. With your consent we may send marketing communications, which you can opt out of at any time.

Data protection practices

We protect personal data using technical and organisational measures such as encryption, access controls and secure storage. Only authorised staff and approved third-party providers can access personal data where necessary. Verification documents are stored securely and used only for identity checks or compliance purposes.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and to personalise content. Third-party analytics and advertising partners may also place cookies. You can manage cookie preferences through your browser settings and our cookie control panel on the site.

User rights

If you are in Canada you have rights to access, correct, and request deletion of your personal data, and to object to or restrict certain processing. You can also withdraw consent for marketing at any time. To exercise these rights contact our support team at [email protected]. We will verify your identity before making changes.

Access, correction and deletion of data

To request access, correction or deletion submit a request to [email protected]. We will respond within a reasonable time and may ask for additional information to verify your identity. In some cases we may retain limited records to comply with legal or regulatory obligations.

Information sharing and third parties

We share data with service providers that operate payments, game delivery, identity verification and analytics on our behalf. We may disclose information to law enforcement or to comply with legal obligations. Third parties are contractually required to protect data and use it only for agreed purposes.

Privacy policy updates

We may update this policy from time to time. When we make significant changes we will notify you by posting an updated policy on the site and, where appropriate, by email. The effective date will be shown at the top of the policy page.